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ZORA D. VOSS 6883 Sobrante Road, Oakland, CA 94611, Ph: (510) 332-5565, Email: Zorkag@yahoo.comPROJECT MANAGER with solid management and international business experiences. Strong background in: project management, business negotiations, strategic market research, internet marketing, sales and field marketing. Extensive interface with a variety of industries including: banking, computer electronics, medical, retail. Fluent in Spanish, German, Russian, Slovak, Czech. SUMMARY
PROFESSIONAL EXPERIENCE WELLS FARGO BANK, Oakland, California (2002 - present)Relationship Manager/E-Business Consultant I., Business Internet Services, ISG (2004 - present) Acting as a Relationship Manager for National Business Banking Center (NBBC) in terms of product rollouts, marketing and events communication, and sales support. Developed strategy to increase NBBC Outbound sales: Introduced and launched website enhancements that brought very high quality leads with close sale ratio of 40%. Improved measuring and reporting for web influenced Inbound and Outbound NBBC Sales. Developed and introduced a cross LOB marketing program to help increase NBBC sales. Managed communication between marketing, product groups and NBBC in terms of incentive programs, marketing events and product fairs. Developed and launched email campaigns. Reviewed, evaluated, and made recommendations on business online products information in Virtual Library in terms of UI and content quality. Personal Banker I./Business Specialist (2002 - 2004) Recommending and selling Wells Fargo financial products to new and existing customers. Educated customers and advised them how to become financially successful. Sold financial solutions and serviced both personal and business clients. Actively networked with other Wells Fargo areas to assure that a customer is meeting his/her financial needs while getting the best customer service. Interfaced with following systems: SVP, Hogan CIS, STS, TellerVision. Special training/certifications: Home Equity Specialist Jan 03 Business Specialist May 03 Money Market Certification June 03 ZORKADESIGN, Oakland, California (own company) (2001 - present) Project Manager/Producer Designed and developed several websites from start to finish. Responsible for maintaining and updating site content on a regular basis. Currently implementing a shopping cart section for Deltawindsurf.com Projects: - www.deltawindsurf.com - e-commerce site for windsurfing/kitesurfing retailer - www.czechtech.net - website for a Honorary Consulate of the Czech Republic - www.JRVwindsurfing.com - website for a Bay Area Windsurfing school EMERGING MEDIA, INC., San Francisco, California (1999 - 2001) Project Manager Responsible for complete managing of projects from start to finish within certain time and budgets. Delivered projects on time, within approved specifications and budget. Defined, drove, and wrote functional specifications to assist engineering with planning and development. Developed project plans including interim project milestones. Coordinated and lead effective project meetings. Directed cross-functional efforts with Sales, Design, Production, and Engineering groups. Clearly communicated project status internally and externally. Strategized with project team to anticipate problems, identify alternatives, and suggest recommendations. Effectively disseminated all relevant team communication. Managed budgets and oversaw project billings. Recent projects: - iKnowMed - design and development of medical records application that is delivered via web - Flashpoint Technologies - English and Japanese websites and a web publishing solution - Sightopia.com - eyewear e-commerce site with an interactive fitting tool TENDER LOVING THINGS, INC., San Leandro, California (1995 - 1999) International Marketing Manager Responsible for promoting and selling company's personal-care product line in international markets, comprising of over 40 countries. Managed entire international customer base, which includes distributors, retail chains, publishing companies, and premium companies (i.e. Body Shop, Duty Free Stores). Negotiated distribution and licensing agreements. Created after-sale reports and individual market assessments to forecast future international sales. Analyzed and researched potential accounts for profitability and compatibility with company policy. Planned sales strategies and promotional campaigns for individual accounts to increase sales revenues. Designed and executed product promotions and marketing programs related to product extensions and new product launches. Organized and attended international trade shows. Managed international sales department, reporting directly to the General Manager. Achievements: - Increased sales from $0.5 million to $1.1 million within one year. - Managed and organized major international marketing projects, increasing revenues by 30%. - Established accounts in new territories - Responsible for developing international sales collateral and product datasheets to communicate product information and knowledge to distributors and retailers TEMPO TRAINING CENTER, LLC, Prague, Czech Republic (1995) Off-site consultant Consulted website design for small and medium-sized companies. Started as a trainer of word processing and spreadsheet application for one of the biggest computer training centers in the Czech Republic.
SAATCHI&SAATCHI, Prague, Czech Republic (1994)
DG BANK, Hamburg, Germany (1994) EDUCATION Masters Degree in Economics, International Trade and Business Law, 1995University of Economics, Prague, Czech Republic (1990 - 1995) LANGUAGES Spanish, German, Russian, CzechCOMPUTER SKILLS MS Project, MS Office, Access, Visio, PhotoShop, Fireworks, HomeSite, Dreamweaver, ACT Database, Corel VenturaPROGRAMMING SKILLS: HTML, Javascript, understanding of object oriented programmingHOBBIES Windsurfing, skiing, books, travel |